I have prepared a training course in which many slides have 3-10 audio segments arranged one after the other in the timeline. The customer now tells me that there are frequent one-second audio overlaps during playback. They seem to disappear when the slide is played back a second time. I cannot reproduce this behavior on my system. What could I do to prevent these effects from occurring?
The problem is more extensive than expected: As it turns out, audio tracks are often out of sync by up to 2 seconds. This means that triggers that are activated when an audio track completes, often fire at the wrong position, messing up my entire timeline. The audio files are tiny, 20-100 KB in size (44kHz, 56kbps), so it's hard to believe it's a caching issue.
What could I do to avoid that problem? If no solution is found, the entire months-long project is in jeopardy.
I noticed that you've also opened a support case and connected with my teammate, Cleober. It looks like Cleober replied to your e-mail sharing additional insight on this issue.
We can continue troubleshooting through your case to keep all information in one spot.
4 Replies
The problem is more extensive than expected: As it turns out, audio tracks are often out of sync by up to 2 seconds. This means that triggers that are activated when an audio track completes, often fire at the wrong position, messing up my entire timeline. The audio files are tiny, 20-100 KB in size (44kHz, 56kbps), so it's hard to believe it's a caching issue.
What could I do to avoid that problem?
If no solution is found, the entire months-long project is in jeopardy.
Hello Christoph,
Contact our support team here and they'll be able to look at your file and determine the issue.
https://access.articulate.com/support/contact/360-teams
Is there nobody else in here who has ever had problems with out of sync audio?
Hi Christoph!
Glad to see Tom has been helping you!
I noticed that you've also opened a support case and connected with my teammate, Cleober. It looks like Cleober replied to your e-mail sharing additional insight on this issue.
We can continue troubleshooting through your case to keep all information in one spot.