I encountered a problem when resuming presentations within Canvas. While I could navigate and use the presentation pages initially, the issue arose after I switched tasks and then returned. Upon trying to resume the slideshow, clicking the 'next' button resulted in unexpected behavior. Instead of advancing the slides, the cursor would change into a spinning starburst shape, and the presentation would become unresponsive. To troubleshoot, I attempted refreshing the page, logging out and logging back in, and even restarting my computer. Additionally, I tried accessing the presentations from another computer, but unfortunately, the problem persisted in all these scenarios.
If you can replicate the behavior in SCORM Cloud or Review 360, please share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. If your course works in SCORM Cloud, contact the support team of Canvas so they can check what's causing your course to freeze in their environment.
1 Reply
Hi Belén,
Happy to help!
It appears you might be running into an LMS-specific issue. To verify if this is the case, I recommend doing the following:
If you can replicate the behavior in SCORM Cloud or Review 360, please share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. If your course works in SCORM Cloud, contact the support team of Canvas so they can check what's causing your course to freeze in their environment.