Storyline360 says that .jpeg is not a supported file format Mar 08, 2024 By Clint Kantor I'm trying to insert an image from my desktop so that I can have a background base layer and it says .jpeg isn't support. What gives?
Sam Hill Hero 2 months ago03/08/24 at 8:43 pm (UTC) I haven't come across that before. Is it possible the file is corrupt? Will it open ok in other applications. Maybe just try changing the file extension to ".jpg" instead.
Eric Santos Staff 2 months ago03/12/24 at 2:05 pm (UTC) Hello Clint, Thanks for reaching out! Great suggestions from Sam. If the issue persists after trying them out, would you be willing to share the image file here or privately in a support case so we can test it on our end? We'll delete it when we're done.
2 Replies
I haven't come across that before. Is it possible the file is corrupt? Will it open ok in other applications.
Maybe just try changing the file extension to ".jpg" instead.
Hello Clint,
Thanks for reaching out! Great suggestions from Sam. If the issue persists after trying them out, would you be willing to share the image file here or privately in a support case so we can test it on our end? We'll delete it when we're done.